FAQ
When can I expect my order?
It usually takes about 1-2 business days for your order to be processed. The average delivery time within UK is approximately 4-6 business days.
My expected delivery time has passed. Where is my order?
Orders are typically delivered within the specified delivery period. However, occasional delays can occur. If you have not received your order 3 days after the original delivery deadline, please contact our customer service team at support@fashionedway.com.
What are the shipping costs?
At Fashionedway, you always benefit from free shipping on all orders.
Which payment methods do you offer?
We offer secure payment options through the most well-known providers in UK:
- PayPal
- Maestro
- Visa
- Mastercard
- American Express
- Google Pay
- Apple Pay
What can I do if some products are missing?
Due to weight restrictions or quality checks, your order may be shipped in separate packages. If you have ordered multiple items, they may not arrive simultaneously. Don’t worry, the missing part of your order is usually delivered within 1 to 3 business days.
What should I do if my delivery is damaged?
If your order arrives damaged, please contact our customer service immediately at support@fashionedway.com. Please include photos of the damage in your email. Do not send the item back before sending us the pictures so we can find the best solution for you.
Please contact our customer service at support@fashionedway.com first. We will work with you to find the best solution. If a return is necessary, only the shipping costs for returning the product will apply.